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Serenity Kids

For returns and purchases of our products made at any other retailer, please consult the return and exchange policy at that retailer. <p id="isPasted" style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Serenity Guarantee - If for any reason you or your baby aren&#x2019;t 100% satisfied with the food, please reach out to us at&#xA0;<a data-mce-href="mailto:contact@myserenitykids.com" data-sanitized-data-mce-href="mailto:contact@myserenitykids.com" href="mailto:contact@myserenitykids.com">contact@myserenitykids.com</a>. We would love the opportunity to make it right. Please note, that our Serenity Guarantee does not cover any issues regarding&#xA0;shipping delays, or customer ordering errors.<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Due to the nature of the littles we feed, you can rest assured all the products you receive are new, unused, and unopened. We do not sell anything that has been returned. If there is an issue with your order or damaged items please reach out to customer support. To assist you swiftly please include: <ul style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-size: 16px; color: rgb(51, 51, 51);">Order Number</li><li style="font-size: 16px; color: rgb(51, 51, 51);">A description &amp; photos of the damaged item</li><li style="font-size: 16px; color: rgb(51, 51, 51);">Please hold on to the product in case we need further information</li></ul>

For returns and purchases of our products made at any other retailer, please consult the return and exchange policy at that retailer. Serenity Guarantee - If for any reason you or your baby aren’t 100% satisfied with the food, please reach out to us

Return Policy

Shipping & Returns

At what age can a baby start eating Serenity Kids?

Can I feed the Purees with Bone Broth to my 6 to 12 month old?

How soon can babies eat meat?

Will the Serenity Kids line be expanding?

What's with the higher price point?

My baby can be a picky eater, do you offer a money back guarantee?

Should Serenity Kids' baby food be the first thing I feed my little one besides breast milk/formula?

Isn't fruit the best first food?

Can adults eat Serenity Kids?

Is it okay to feed my little one these purees with added salt?

Do your products really have more meat than other baby foods?

Isn't it better for me to just make my own baby food?

What is baby-led weaning?

Do you make product donations?

General FAQs

Aren’t squeeze pouches bad for the environment?

Are your pouches BPA free and recyclable?

Can my Serenity Kids pouches be microwaved?

What is the shelf life of your pouches?

How long will an open baby food pouch last?

Do unopened Serenity Kids pouches need to be refrigerated?

Why does it stain my little one’s spoon?

Can my Serenity Kids pouches be frozen?

Will the pouches leak chemicals if exposed to high heat?

Is there a risk for mold in your pouches?

Pouches

Is Serenity Kids A2 Toddler Formula suitable for children under the age of 12 months?

What is A2 Whole Milk?

Is your formula certified organic?

Formula

Do you use any preservatives in your pouches?

What is regenerative agriculture?

Why aren’t all your products certified organic?

Are your products Kosher?

Why is there such high fat and protein content? Is this healthy for babies?

Does your process degrade the nutrient quality of the vegetables?

Is there a chance of cross contact of allergens?

Why is the %DV different across the meat products when they all have 5g protein?

Why are oils used for healthy fats?

Have your baby foods been tested for heavy metals?

Are all of your vegetables organic and non-GMO?

Why is there Himalayan pink salt in the Purees with Bone Broth?

Where does your meat come from?

What temperature do these need to be stored at? Can you freeze them? What happens if left in a hot car?

Return PolicyUpdated a year ago